Shipments
Shipping
Orders are processed within 1 to 3 business days. During sales or special promotions, delivery times may vary.
- Spain: 24 to 72 hours
- International: 1 to 3 weeks (Customs duties and local taxes are the customer’s responsibility)
Tracking Your Order
To track your shipment, email us at ciao@specciale.com with your order details, and we’ll provide your tracking number.
Shipping Rates
Spain
- Mainland: €4.50 (Free shipping on orders over €65)
- Canary Islands: €8 (Customs duties & local taxes not included) (Free shipping on orders over €99)
Germany & France
- Orders up to €85: €8
- Orders over €85: €6
- Free shipping on orders over €300
Europe, USA & Canada
- Countries: Austria, Belgium, Bulgaria, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Greece, Netherlands, Ireland, Latvia, Lithuania, Luxembourg, Norway, Poland, UK, Czech Republic, Romania, Sweden, Switzerland, Hungary, USA, Canada
- Orders up to €99: €15
- Orders over €99: €12
- Free shipping on orders over €300
We do not ship to APO/FPO/DPO addresses
Exchanges & Returns
- Return shipping costs are the responsibility of the buyer.
- Exchanges are only allowed for products of equal or higher value within 15 days of receipt (price difference to be paid by the customer).
- No refunds except for defective items, in which case we cover return shipping.
- Items must be in perfect condition, unused, and securely packaged.
To return an item, send it in its original packaging with your order number and name to:
SPECCIALE
C/ Núñez de Balboa 37, 1º Izq.
28001 Madrid, Spain
Once received and inspected, you will be issued a store credit valid for one year.
Earrings cannot be returned for health and hygiene reasons, as per health regulations.
Personalized items are non-returnable and non-exchangeable.